helpdesk

Contact Information

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Contact Information

Help Desk Location: Fenwick Hall, Lower Level, Room 021

Main ITS Office Location: Smith Hall, 1st floor, Room 101

Hours: 8 a.m. - 5 p.m., Monday through Friday

E-mail: helpdesk@holycross.edu

Phone: (508) 793-3548

Fax: (508) 793-2711

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ITS Help Desk

The Help Desk offers the College community a central line for questions and problem resolution. The Help Desk is here to answer student, faculty and staff questions on College supported software, College owned hardware, and network problems including PCs, Macs, printers, and network connections.

The Help Desk will provide the first line of assistance to you. If other Information Technology Services staff knowledge and resources are needed, your call will either be forwarded to the proper person or an ITS work order "ticket" will be submitted to the proper specialist.

 

Submit a Help Desk ticket online: https://sd.holycross.edu

New eZuce Voicemail System! Select "Getting Started" on the left-hand menu to find instructions.

 

 

Faculty and Staff: Getting new iPhone, iPad, Android, or Blackberry?

Check here for details on how to setup your new device.

 

 

 

For the latest details go to: http://offices.holycross.edu/helpdesk/googleappsforeducation