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Help Desk Location: Fenwick Hall, Lower Level, Room 021
Main ITS Office Location: Smith Hall, 1st floor, Room 101
Hours: 8 a.m. - 5 p.m., Monday through Friday
Phone: (508) 793-3548
Fax: (508) 793-2711
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ITS Help Desk
The Help Desk offers the College community a central line for questions and problem resolution. The Help Desk is here to answer student, faculty and staff questions on College supported software, College-owned hardware, and network problems including PCs, Macs, printers, and network connections.
The Help Desk will provide the first line of assistance to you. If other Information Technology Services staff knowledge and resources are needed, your call will either be forwarded to the proper person or an ITS work order "ticket" will be submitted to the proper specialist.
Submit a Help Desk ticket online: http://offices.holycross.edu/helpdesk/ticket
Active Directory Migration Project
Since the mid-1990's Holy Cross has used Novell software. You may know the products as GroupWise, ZenWorks (NAL), iPrint, and NetStorage, as well as the login box we use to access our campus computers. For support and stability reasons, including a drastic decline in market share, it is time for the College to transition off Novell products.
For important details go to: Faculty and Staff Active Directory Migration Project