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Help Desk Location: Fenwick Hall, Lower Level, Room 021
Main ITS Office Location: Smith Hall, 1st floor, Room 101
Hours: 8 a.m. - 5 p.m., Monday through Friday
Phone: (508) 793-3548
Fax: (508) 793-2711
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Audio-Visual Services - Classroom Support Line: X-3414
Classroom technology - News for Fall 2011
Important reminders about classroom technology
This summer, ITS updated the Windows software on all Dell and dual-boot Mac classroom computers to Windows 7. Special attention was given to speeding up the startup time on the dual-boot Macs. As was the case last year, faculty will be able to customize the instructor workstation in classrooms. You can save files or make changes to the desktop as well as install software that you would like to use in class. Similarly, if you update software, such as Flash Player or security updates, those changes will also be saved because the machines are no longer "frozen."
The first time that you log into a machine in the classroom, you ONLY need to enter your username and password. You do not have to know your full context. In addition, you only have to log in one time; there is no Windows password screen to click through. Once you have successfully logged in an account is created for you on the machine. This will take several minutes the first time you log in. Please be patient during this process.
Please keep the following items in mind when using these machines.
Additionally, at the end of each semester, all accounts will be deleted and the computers will be updated to the latest software and patch levels.
For additional information about classroom technology please visit: http://offices.holycross.edu/helpdesk/classroomtechnology
For problems related to classroom technology please contact Audio-Visual Services at 508-793-3414.
ITS has tried to make sure that all classrooms machines on campus have been updated. However, if you suspect that these changes were not made in a particular classroom, please call the Help Desk (x3548) or log a ticket in Service Desk (https://sd.holycross.edu/).
Audio-Visual Services web page.