helpdesk

Contact Information

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Contact Information

Help Desk Location: Fenwick Hall, Lower Level, Room 021

Main ITS Office Location: Smith Hall, 1st floor, Room 101

Hours: 8 a.m. - 5 p.m., Monday through Friday

E-mail: helpdesk@holycross.edu

Phone: (508) 793-3548

Fax: (508) 793-2711

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Classroom Technology

Audio-Visual Services - Classroom Support Line: X-3414

Classroom technology - News for Fall 2011

  • All classroom dual-boot Mac computers (boot to either Mac or Win operating system) have been reimaged to improve boot up times. Windows 7 is now installed instead of Windows XP.
  • The following classroom Dell computers have been replaced with dual-boot iMacs: Stein 203, Stein 301, Stein 205.
  • WebCams and SKYPE will be installed in Academic Seminar Rooms over Columbus Day break
  • Stein 133 is being upgraded with a HD projector and surround sound
  • Beaven 105 is now a teaching lab and Beaven 113 is a standard classroom
  • Equipment has been moved and remounted in O'Neil 101
  • Laptop cables will be permanently installed in every classroom over the fall semester. If you are teaching in a room that doesn't yet have one, contact Audio-Visual Services at X-3414

 

Important reminders about classroom technology

9/13/2011

This summer, ITS updated the Windows software on all Dell and dual-boot Mac classroom computers to Windows 7. Special attention was given to speeding up the startup time on the dual-boot Macs.  As was the case last year, faculty will be able to customize the instructor workstation in classrooms.  You can save files or make changes to the desktop as well as install software that you would like to use in class.  Similarly, if you update software, such as Flash Player or security updates, those changes will also be saved because the machines are no longer "frozen."

The first time that you log into a machine in the classroom, you ONLY need to enter your username and password. You do not have to know your full context.  In addition, you only have to log in one time; there is no Windows password screen to click through.  Once you have successfully logged in an account is created for you on the machine.   This will take several minutes the first time you log in.  Please be patient during this process.

 Please keep the following items in mind when using these machines.

 Updated 9/13/2011

  1. Be aware of the differences in the two login screens below. You MUST log in on the screen that says Log on to Novell Network if you want to personalize your machine or use your network drives.  If you turn on the machine and see the other screen, click on the Novell Logon link found under the password box to switch to the correct login option.
  2. Please remember to log off at the end of your session, or others can access your desktop which may cause problems the next time you login to the workstation.
  3. If you are using a machine with a wireless keyboard, the first time that you use it you will have to press [Fn]+[Num Lock] to take off the Num Lock.  This will be saved to your profile so that you won't have to do it again during the semester.
  4. Changes to these computers are saved locally.  If the computer needs to be replaced or re-imaged due to a technical problem during the semester, all the changes will be erased.

 

Additionally, at the end of each semester, all accounts will be deleted and the computers will be updated to the latest software and patch levels.

For additional information about classroom technology please visit: http://offices.holycross.edu/helpdesk/classroomtechnology

For problems related to classroom technology please contact Audio-Visual Services at 508-793-3414.

ITS has tried to make sure that all classrooms machines on campus have been updated.  However, if you suspect that these changes were not made in a particular classroom, please call the Help Desk (x3548) or log a ticket in Service Desk (https://sd.holycross.edu/).

Important Links:

Audio-Visual Services web page.

Audio-Visual event recording request form.