helpdesk

Contact Information

See Also


Contact Information

Help Desk Location: Fenwick Hall, Lower Level, Room 021

Main ITS Office Location: Smith Hall, 1st floor, Room 101

Hours: 8 a.m. - 5 p.m., Monday through Friday

E-mail: helpdesk@holycross.edu

Phone: (508) 793-3548

Fax: (508) 793-2711

HC Login - nav

CMS Login

User Login

Accessing E-Mail From Other Mail Clients or Wireless Devices

Smartphones, Tablets (e.g., iPhone, Android, iPad, etc.):

Faculty and Staff

We have available for Faculty and Staff a new mobile synch server, GroupWise Mobile Server (GMS). This allows email, calendar, and contacts to be accessed on devices such as Android phones, iPads, iPhones as well as many others.

If you are interested in adding this service to your device, please send an email to helpdesk@holycross.edu   When we receive your request, we will add your account as well as send you the necessary information to set it up.

For a list of devices that support this feature please see http://wiki.novell.com/index.php/Data_Synchronizer_Mobility_connector_devices

Note: Blackberry users can use the Blackberry Enterprise Server (BES), by filling out a Blackberry Enterprise Server (BES) request form and sending it to ITS at PO ITS. A nominal charge applies.

Using an IMAP account

Incoming IMAP Server:
•  Server Name: mail.holycross.edu
•  Check SSL (port 993)
•  Check Authenticated connection and use username and password

Outgoing mail Authenticated SMTP Server:
•  Server Name: mail.holycross.edu
•  Check SSL with TLS (port 25)
•  This is an authenticated connection. You will need to check Authenticate and then put in your username and password.

 

Note to iPhone and iPad users: if you use GroupWise WebAccess via a web browser, be sure to check "Use the basic interface" in order for it to work properly.

 

Connecting Other E-mail Clients (e.g., Outlook or MacMail):

You are able to access your Holy Cross e-mail from other mail clients (i.e. Outlook or MacMail) by following the steps above for setting up an IMAP account.

Updated: December 2010