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Contact Information

Help Desk Location: Fenwick Hall, Lower Level, Room 021

Main ITS Office Location: Smith Hall, 1st floor, Room 101

Hours: 8 a.m. - 5 p.m., Monday through Friday

E-mail: helpdesk@holycross.edu

Phone: (508) 793-3548

Fax: (508) 793-2711

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Information Technology Services

Information Technology Services provides technology infrastructure and assistance to enable the College community to enhance teaching and learning, support the College's administrative operations, and further the mission of the College through the use of technology.

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Systems Maintenance: Saturday May 4

On Saturday, May 4 Information Technology Services staff will perform required system updates. From 6 a.m. to 10 a.m. the following systems will be intermittently unavailable: Drupal logins for editing (Drupal websites will remain online) Eres EZ proxy Kiosk workstations Kronos (Time clocks will remain online) Mahara Medicat Thin Clients Wikis  Read Post

Password Security and Hacked Passwords

Over the last 12 months, hackers have been targeting passwords of users through various resources on the Internet. In recent months, the following major websites have had their password databases stolen: LivingSocial (50 million accounts) Evernote (50 million accounts) Zappos (24 million accounts) LinkedIn (6.5 million accounts) eHarmony (1.5 million accounts) Last.fm (undisclosed but estimated at over 16 million) These attacks [...] Read Post

Why we re-image after a virus infection alert

The standing practice in ITS is to re-image a computer when it is infected with a virus.  This process is a headache, both for the assigned user (in possible loss of stored data, definite loss time and productivity) and ITS (time to re-image, re-install software, etc.). In many cases the individual with the infected [...] Read Post

Systems Maintenance: Saturday March 2

Dear Faculty, Staff, and Students, On Saturday, March 2, Information Technology Services staff will be performing required system updates. From 6 a.m. to 10 a.m. the following systems will be intermittently unavailable: -Advance -CEMS -Holy Cross websites and web applications including www.holycross.edu -Image Now -Jaspersoft reporting -Kronos (time clocks will remain online) -Medicat -Moodle -Network printing from workstations in Active Directory -Oxford server network file access [...] Read Post