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Contact Information

Help Desk Location: Fenwick Hall, Lower Level, Room 021

Main ITS Office Location: Smith Hall, 1st floor, Room 101

Hours: 8 a.m. - 5 p.m., Monday through Friday

E-mail: helpdesk@holycross.edu

Phone: (508) 793-3548

Fax: (508) 793-2711

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Information Technology Services

Information Technology Services provides technology infrastructure and assistance to enable the College community to enhance teaching and learning, support the College's administrative operations, and further the mission of the College through the use of technology.

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Software Updates and Patch Management

The number one cause of computer infections on campus is un-patched software.  Bugs are discovered in software on a regular basis, and some of the bugs can lead to software crashes, which can in turn lead to access of areas of memory on a computer where access shouldn’t be granted.  Hackers use these bugs to [...] Read Post

Phishing Persists

The sophistication of phishing varies greatly.  Our latest example is below. There is nothing real about this.  The email itself has a strange sender, there are issues with grammar, spelling, and punctuation.  The link points to an unfamiliar URL.   The email isn’t signed by an individual, just a title.  Lastly, the content of [...] Read Post

Apple iOS software update 5.1.1 should not be overlooked

Apple has released an update to iOS which fixes various security flaws including one particularly dangerous one affecting Safari on iPhones and iPads. ITS strongly recommends users apply the 5.1.1 update as soon as possible. The major concern with this particular security advisory is that one of the vulnerabilities listed may allow for “remote code execution”, [...] Read Post

Systems maintenance: Saturday, May 5

Faculty, Staff, and Students, On Saturday, May 5, Information Technology Services staff will be performing required system updates. From 6 a.m. to 10 a.m. the following systems will be intermittently unavailable: -Eres -Kiosk workstations -Kronos (time clocks will remain online) -Medicat -One Card vending and laundry -One Card Hogan deposit center -Password reset -Student network file access -Thin clients  Read Post