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Contact Information

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Contact Information

Help Desk Location: Fenwick Hall, Lower Level, Room 021

Main ITS Office Location: Smith Hall, 1st floor, Room 101

Hours: 8 a.m. - 5 p.m., Monday through Friday

E-mail: helpdesk@holycross.edu

Phone: (508) 793-3548

Fax: (508) 793-2711

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ITS Current Year Projects

FY12 ITS Projects List

 

  Name (fiscal year started) Status
1 PCI compliance work (FY12) In Progress
  Required changes to Bookstore and other systems for PCI compliance
2 Continued transition off Novell (FY12) In Progress
  Active Directory, file and print for FY12
3 New Voicemail system (FY12) (OpenUC/SIPFoundry) In Progress
  Replace current voicemail system with one integrated in email.
4 Classroom image/equipment improvements (FY12) In Progress
  Faster dual-boots, laptop connections, wired keyboards, etc.
5 Paperless Admissions (FY11) In Progress
  Paperless admissions processing
6 R25 Replacement (FY12) In Progress
  New version or new product
7 PeopleSoft HR upgrade to 9.1 (FY12) In Progress
  Required for support
8 New Residence Hall Go-Live (FY12)   Complete
  Data and phone.
9 Public Safety upgrades (FY12) In Progress
  alarm central (conetixx), DSX upgrade, Armsdata Web, Dictaphone
10 PeopleSoft Parental Access (FY11) In Progress
  Build interface for parents to see student information data (STAR)
11 Core Switch upgrade (FY12) Not Started
  Required for support
12 Google Mail (FY11) Complete
  Finish transition of students to Gmail
13 Online tuition payment (FY12) In Progress
  Followup to parental access to STAR
14 Open source help desk (FY12) Not Started
  Replace obsolete product. Spring 2012.
15 Moodle 2.0 (FY12) Not Started
  New version  
16 Thin clients to 10% of Fleet (FY11) In Progress
  Deploy diskless workstations to those areas that do not need specialized software.
17 Alumni iModules (FY11) In Progress
  Replacement of Harris system
18 WSUS Security Patch Server (FY11) Not Started
  Windows security patch deployment system.
19 ePay (FY10) In Progress
  Online pay stubs. Move away from paper forms.
20 Alumni Development Advance upgrade (FY12) In Progress
  Needed for Windows 7 compatibility
21 VOIP pilot (FY11) (OpenUC/SIPFoundry) In Progress
  Pilot voicemail system (extended support 2011) and VOIP phones (35 users) (FY11)
22 PeopleSoft Tools upgrades (FY12) In Progress
  HR, Finance, Student
23 Backup System replacement (FY12) In Progress
  Better support of macintosh and netware operating systems
24 ImageNow Various Offices (FY12) Not Started
  Document scanning/storage.
25 Digital Signage (FY12) Not Started
  Incl. Kimball menu
26 Oracle 10 to 11G upgrades Server and Clients (FY11) In Progress
  Database upgrades to all business systems.
27 Fiber plant upgrades (FY12) In Progress
  10GB between buildings
28 Library system Encore (Synergy) upgrade (FY12) Not Started
  Available upgrade
29 Counseling Center scheduling (FY12) In Progress
  Online scheduling system (Titanium).
30 Medicat to Disability Services and Wellness (FY12) In Progress
  Expanded use of Medicat system.
31 IPv6 (FY12) Not Started
  expanded addressing
32 Study Abroad system (FY12) Not Started
  Customization or new software tbd.
33 SEIM Security Log Management (FY12) Not Started
  Security log analysis.
34 Room lock combinations web app (FY11) In Progress
  Web app for students to look up room combinations.
35 e-vents/R25 Interface - Phase II (FY11) Not Started
  Integration of Holy Cross Events Calendar with R25.
36 Endowment Unitization (FY12) Not Started
  Unit value calculations
37 Wireless projectors (FY11) In Progress
  Classroom enhancements
38 Digital-ready classrooms (FY10) In Progress
  HDMI, etc.
39 GVE deployment (FY11) In Progress
  Remote monitoring of classroom A-V equipment
40 Ballroom sound system (FY12) Not Started
  Updated equipment needed
41 ADA compliance (FY11) Not Started
  Regulatory requirements
42 Video capture in Rehm & Seelos (FY12) In Progress
 

Permanent equipment for digital capture